Terms and Conditions
Welcome to ekoe.co.uk (“Website”). These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of products (“Products”) from EKOE (“we”, “our”, “us”).
Please read them carefully before ordering. By using our Website, you agree to these Terms.
1. Who We Are
EKOE is a UK-based business committed to creating plastic-free, UPF-protective clothing.
If you have any questions, contact us at:
Email: hello@ekoe.co.uk
2. Our Products
● All Product descriptions and images on our Website are for guidance only. Colours and details may vary slightly due to photography or screen settings.
● We take care to ensure that all sizes and specifications are accurate, but slight variations may occur as our products are crafted using natural materials.
3. Placing an Order
● By placing an order on our Website, you confirm that:
● You are legally capable of entering into a binding contract,
● You are at least 18 years old,
● You are purchasing for personal use and not for resale.
● Once your order is placed, you will receive an email confirmation. This does not mean your order is accepted; acceptance occurs when we dispatch the Products.
4. Prices and Payment
● All prices are shown in GBP (£) and include VAT (if applicable).
● Delivery charges will be added at checkout.
● Payment must be made at the time of ordering using the methods available on our Website.
5. Delivery
● We deliver within the UK and to selected international destinations.
● Delivery times are estimates only and may vary due to factors outside our control.
● Risk in the Products passes to you upon delivery.
6. Returns and Refunds
● You have the right to return Products within 14 days of receiving them, provided they are unworn, unwashed, and in their original packaging.
● Please contact us at hello@ekoe.co.uk before returning an item.
● Refunds will be made to the original payment method once the returned item has been received and inspected.
● We do not accept returns on items marked as final sale, unless faulty.
7. Faulty or Incorrect Products
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no extra cost.
8. Intellectual Property
All content on our Website (text, images, designs, logos) is owned by EKOE or our licensors. You may not copy, reproduce, or use any content without prior written consent.
9. Your Use of the Website
You agree not to:
● Use the Website for unlawful purposes,
● Interfere with its operation, Attempt to gain unauthorized access to any systems or data.
10. Liability
● To the extent permitted by law, we are not liable for any loss or damage arising from use of our Website or Products, except where caused by our negligence.
● Nothing in these Terms limits your
legal rights as a consumer.
11. Governing Law
These Terms and any disputes shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
12. Changes to These Terms
We may update these Terms from time to time. Please check this page regularly to ensure you are aware of any changes.
Contact Us
For questions about these Terms, please contact us at:
Email: hello@ekoe.co.uk
EKOE – Kind to Skin. Kind to Earth.